Siebel Monitoring and Diagnostic Console (SMDC): What It Is and How to Get It

The Siebel Monitoring and Diagnostic Console (SMDC) is an Oracle sample application that gives Siebel CRM operators centralized monitoring: server availability and health, workload, application components, workflows and repository status, all in prebuilt Grafana dashboards. It runs alongside an existing Siebel environment without application changes, supports Siebel CRM 21.2 and later on Linux-based Siebel Servers, and is available by request through Oracle Support (patch 40179549). Oracle introduced it on October 21, 2026.

What SMDC does

Per Oracle, SMDC provides: - Environment overview: server health, availability, deployment details, operating system information, repository status and data-source connectivity. - Server monitoring: availability and health across servers, with workload metrics for sessions, processes, tasks, SQL activity and user commits, plus component-level views for finding bottlenecks. - Application insights: health of component groups, individual components, sessions, running tasks, processes, workflows and repository information. - Centralized configuration: manage dashboard providers and enable or customize dashboards by functional area. - Secure access: sign-in through an enterprise OpenID Connect identity provider after commissioning.

Does SMDC replace existing Siebel monitoring?

No. Oracle describes SMDC as designed "to enhance existing monitoring solutions" with centralized observability. It complements, rather than replaces, the tools teams already use (such as Server Manager, logs, or third-party APM). Oracle also offers a separate Siebel CRM Observability (Monitoring and Log Analytics) capability managed through Siebel Cloud Manager. Oracle's SMDC materials don't spell out how the two relate, so check with Oracle Support if you run both.

Requirements

The current sample application is available for: - Siebel CRM 21.2 Release Update and later - Linux-based Siebel Server deployments - Siebel Cloud Manager (SCM)-based deployment of both the SMDC application and its observability stack - Containerized and non-containerized Siebel deployment models

Siebel CRM deployments both on-premises and on cloud infrastructure are supported.

How SMDC is deployed

  1. Prepare the infrastructure and deploy the SMDC observability stack through Siebel Cloud Manager.
  2. Connect the Siebel environment, register the required exporters, and confirm the monitoring targets are healthy.
  3. Deploy the SMDC application through Siebel Cloud Manager and connect it to the Grafana dashboards.
  4. Configure the public URL and your enterprise OpenID Connect identity provider. Initial commissioning uses temporary bootstrap access, which you secure once setup is complete.
  5. Users then sign in and use the Environment Overview, Server Monitoring and Application Monitoring dashboards.

How to get SMDC

SMDC is delivered as a sample application by request only. Log a Service Request with Oracle Siebel Support and reference patch 40179549. The package includes the SMDC Observability Deployment Guide, SCM packages (container images and Helm charts), supporting utility images, and prebuilt Grafana dashboard exports.

Sources and further reading

Frequently asked questions

What is the Siebel Monitoring and Diagnostic Console?

An Oracle sample application that centralizes Siebel CRM monitoring (server health, workload, components, workflows and repository status) in prebuilt Grafana dashboards, deployed through Siebel Cloud Manager.

Which Siebel versions does SMDC support?

Siebel CRM 21.2 Release Update and later, on Linux-based Siebel Servers.

How do I get SMDC?

Request it from Oracle Siebel Support with a Service Request referencing patch 40179549.

Is SMDC free?

Oracle hasn't published pricing or licensing terms for SMDC in the sources above. Ask Oracle Support.

Want help standing up SMDC or tightening Siebel operations monitoring? Talk to Bloomspire about Siebel consulting.

Last updated: November 15, 2026.